Our Services
Desktop Tracing
Our Desktop Tracing team utilizes national databases, credit bureaus, and proprietary algorithms to locate beneficiaries quickly—often within 48 hours. We verify identities, collect official documents, and confirm contact details remotely, ensuring speed and confidentiality.
Field Tracing & Pre-Termination
When remote methods are insufficient, our trained field agents conduct on-the-ground visits—hand-delivering pre-termination notices, interviewing family members, and verifying beneficiary details in person. This hands-on approach cuts through bureaucracy and accelerates the claims process.
Section 37C Death-Claim Tracing
Under the Pension Funds Act’s Section 37C, we swiftly identify and validate next-of-kin for payouts. Our process includes verifying death certificates, tracing heirs, and coordinating with legal representatives—streamlining the payout process.
Value-Added Services
- Document Verification: We authenticate official IDs, death certificates, and legal documents to ensure claim validity.
- Secure Data Handling: All personal data is encrypted and stored in compliance with POPIA regulations.
- Real-Time Reporting: Clients receive automated updates via a secure online portal—track every trace in real time.
- Customized Portals: We can integrate our tracing dashboard into your existing systems for seamless case management.